Remember the opening of Casino Royale? Daniel Craig’s James Bond whoops a man in a bathroom then drowns the man in a sink of water. The bad guy’s boss asks Bond, “How did he die?” Bond replies, “Not well.” If someone asked Edmunds, “How did your 2024 Chevrolet Blazer EV die?” Edmunds would offer the same two words in response. Last week, we posted on the experience the car sales site has had
It’s important to note that before Edmunds posted its story, Inside EVs told the first big story we know of about having its Blazer EV press vehicle die 28 hours into a what was meant to be a week-long test. Then, Inside EVs received a few letters from GM EV owners — Blazer EV, Cadillac
However, it’s not good to have your new mass-market EV making the worst headlines in two separate publications for the same reasons — infotainment and charging glitches. So GM has issued a stop-sale on the 2024 Blazer EV for s oftware issues that it says pertain to “a limited number” of units. Global VP of Chevrolet
Engineers are on the case, the automaker saying in a separate statement, “To ensure our customers have a great experience with their vehicle, we are temporarily pausing sales of Blazer EVs. Our team is working quickly to roll out a fix, and owners will be contacted with further information on how to schedule their update. We apologize for the inconvenience.” AN said owners will need to stop by the dealer to have the updated software installed; it appears this can’t be resolved with an OTA update. Chevy says the problem in the code is “not safety related nor related to Ultium or Google Built-in.”
On a separate note, and perhaps just as concerning, is the dealer experience. Added to other tales we’ve told about owner quandaries with EVs, wide knowledge gaps remain between the dealer and the automaker, those gaps multiplied into an even larger communication gaps between the dealer and the customer. Inside EVs wrote in summing up its mailbag, “In the emails, there’s a tone of frustration, as many of the afflicted owners have said that they don’t feel that the service departments truly know what is wrong with their vehicles, or how to fix them.”
There’s no such thing as a bloodless revolution. The switch to EVs is undoubtedly a revolution, and it will take scalps.