There are a lot of quirky issues that car buyers can sweep under the rug for the right vehicle, but an uncomfortable seat isn’t one of them. As the single point of contact between the driver’s rear and the vehicle, seats are some of the most thought-out and scrutinized components. J.D. Power’s
The organization rates vehicles on the number of problems per 100 units they experience, or PP100. Owners reporting headrest issues found several other issues with the seats, reporting 6.7 PP100 for seat problems, compared to people who liked their headrests. Their responses indicated 1.0 PP100, showing far better overall satisfaction with the seats.
Ashley Edgar, senior director of automotive benchmarking, said, “Headrest adjustability needs to be prioritized by seat manufacturers as it does have an effect on overall seat experience. As much as manufacturers can address many of the other aspects of seat quality, overall comfort is lost without a proper headrest.”